Performance-Based Contract Monitoring

Creative Corrections conducts Quality Assurance Reviews (QAR) for the Office of the Federal Detention Trustee (OFDT) of private provider corrections facilities that provide bed space for United States Marshals (USMS) and Immigration and Customs Enforcement (ICE) detainees. We use the Federal Performance-Based Detention Standards (FPBD Standards) for non-federal detention facilities to provide OFDT with a comprehensive snapshot of contractor performance and compliance with these standards.

Each contract monitoring team is lead by a Senior Project Manager (SPM), an organized and seasoned corrections management professional capable of directing and coordinating team activities and effectively interacting with government and private corrections representatives. The SPM presents and discusses results and ensures total product/service satisfaction. The SPM and other team members have extensive subject matter expertise (SME) and experience in the following areas:

• Management of safe and secure prisons, including custodial staffing and training, correctional policies and procedures, record and log maintenance, detainee accountability and discipline, use of force, and emergency readiness.
   
• Inmate rights and remedies, prison auditing, general administration, inmate classification and programs including religious practices, work, recreation, access to legal materials and representation, telephone, correspondence and visiting, staff/detainee communications, prevention of detainee discrimination, work force integrity, and correctional programs.
   
• Physical, mental and dental healthcare, including access to care, timeliness, quality of care (routine, chronic, and emergent), and continuity of care.
   
• Sanitary, nutritious and healthy food service including all aspects of food service management and delivery of services from the receiving dock to all points in between to the plate delivered to the detainee.
   
• Occupational safety and environmental health requirements, including life and fire safety, air, noise and light monitoring, housekeeping/sanitation controls, hazardous materials, personal hygiene, ACA safety standards, blood borne pathogens/infection control

Every team member is experienced in interacting with an incarcerated population, and capable of analyzing and researching information relevant to his or her specialty area including previously generated findings about conditions and problems at the facility to be reviewed. The team normally spends thirty-two hours, not including travel and report time, conducting the review and is on-site during morning, day and evening shifts. Review activities include observing operations and interactions between the staff and inmates; interviewing staff and inmates; examining policies and local directives and procedures, and reviewing operational logs and files. The QAR report concisely summarizes team findings, highlights good management practices, and notes problems needing improvement as well as progress on previously noted concerns.

Creative Corrections also provides the following contract monitoring-related services: development and evaluation of performance-based contracts including Statements of Work and related contract documents, development of evaluation criteria for detention acquisitions, and other technical assistance, training, assessment, monitoring or reporting required for effective contract oversight.

A database of all task orders is carefully monitored to ensure that each requested task is completed in a timely and appropriate manner. To ensure quality, a Lead Subject Matter Expert (LSME) is used for all major areas of corrections expertise. The LSME oversees quality assurance for each specialty area, recruits additional specialty subcontractor corrections experts as needed, and oversees the provision of any additional services for the specialty area that may be required under the contract. To further ensure quality and consistency, every facility review report is reviewed by not only the SPM of each review team but also by our Quality Assurance Department which is staffed with individuals who have experience reviewing and providing quality control for prison audit reports.

Creative Corrections
www.correctionalexperts.com
6415 Calder, Suite B
Beaumont, TX 77706
(409) 866-9920